About

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I am a researcher, designer, and author whose interests include service design, strategic design, and studying daily life and behaviors. To date I’ve been fortunate enough to work on projects across China, Jordan, Myanmar/Burma, Italy, Viet Nam, Thailand, India, Denmark, England, and the US, and my research has supported the design of both products and services around mobile, healthcare, transportation, microfinance, and education. I have written for and presented previous work to IDEO and frog design, guest-lectured and run workshops at the Stanford d.school and MIT’s Sloan School of Management (among others), and received a Fulbright to research resource-constrained creativity in China.

Here’s a short video (password “hymanEPIC2014”) of me presenting about one aspect of my Fulbright research at the 2014 Ethnographic Praxis in Industry Conference. I’ve also presented at UXSTRAT, MidwestUX, and other conferences. My work has appeared in The AtlanticFast Company, Core77Danwei/The Financial Times, Touchpoint – the Journal of Service Design, and I’m on the editorial board of (and has written for) Makeshift, a “field guide to hidden creativity.”

I’m interested in designing better products, services, and experiences (particularly in emerging markets), and am currently doing this as a Design Strategist at Continuum. See how I see the world, or check out the books I’ve written.
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Care to see how I look on paper? Here’s my CV.