Zach is a researcher, designer, and author whose interests include service design, strategic design, and studying daily life and behaviors across cultures and contexts. His work to date has consisted of projects across China, Jordan, Myanmar/Burma, Italy, Viet Nam, Thailand, India, Denmark, England, and the US, and his research has supported the design of both products and services around mobile, healthcare, transportation, microfinance, and education. He has written for and presented previous work to IDEO and frog design, guest-lectured and run workshops at the Stanford d.school and MIT’s Sloan School of Management (among others), and received a Fulbright to research resource-constrained creativity in China.
Here is a video (password “hymanEPIC2014”) of him presenting about one aspect of his Fulbright research in China at the 2014 Ethnographic Praxis in Industry Conference. He has also presented at UXSTRAT, MidwestUX, and other conferences. His work has appeared in The Atlantic, Fast Company, Core77, Danwei/The Financial Times, Touchpoint – the Journal of Service Design, and he’s on the editorial board of (and has written for) Makeshift, a “field guide to hidden creativity.”
Care to see how he looks on paper? Here’s his CV.